Refund & Returns Policy
Overview
At Nak-Su Fitness/Nak-Su Gym, we aim to deliver high-quality coaching services and products. This Refund & Returns Policy explains when refunds, exchanges, or credits may be offered.
Because many of our services and products are digital, personalised, or time-based, refunds are limited and subject to the conditions below.
Coaching Services (1-to-1 PT, Online Coaching, Classes)
Booked Sessions
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All coaching sessions are non-refundable once delivered.
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Sessions may be rescheduled with at least 24 hours’ notice.
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Sessions cancelled with less than 24 hours’ notice, or missed without notice, will be charged in full.
Packages & Blocks
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Coaching packages are non-refundable once started.
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Unused sessions within a package may be transferred to another date or programme at the coach’s discretion.
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Packages are non-transferable to another individual.
Digital Products & Online Programmes
Due to the nature of digital content, all digital products are non-refundable, including but not limited to:
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Training programmes
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PDF guides
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Online plans
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Downloadable resources
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Video content
Once access or download has been provided, the sale is final.
Physical Products (If Applicable)
If physical items (e.g. apparel or equipment) are sold:
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Returns must be requested within 14 days of delivery
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Items must be:
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Unused
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In original condition
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In original packaging
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Non-returnable items include:
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Personal or hygiene-related items
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Custom or personalised items
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Gift cards
Return shipping costs are the responsibility of the customer unless the item is faulty.
Faulty or Incorrect Items
If you receive a faulty or incorrect physical item, please contact us within 7 days of delivery with:
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Proof of purchase
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Description of the issue
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Photographic evidence if applicable
We will arrange a replacement or refund where appropriate.
Refund Processing
If a refund is approved:
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Refunds will be issued to the original payment method
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Processing times vary by provider but typically take 5–10 working days
Late or Missing Refunds
If you believe your refund is delayed:
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Check your bank account
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Contact your payment provider
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Contact your bank
If the issue remains unresolved, please contact us directly.
Sale & Promotional Items
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Discounted or promotional items are non-refundable
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This includes sale programmes, limited-time offers, or reduced-price coaching blocks
Gifts
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Coaching services and digital products purchased as gifts are non-refundable
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Where applicable, gift credit may be issued at our discretion
Contact Us
For any questions regarding refunds, returns, or cancellations, please contact:
Nak-Su Fitness/Nak-Su Gym
